Tech Support

Tech Support

Keep your customers happy while you run your business.

We manage incidents and keep a proactive maintenance approach to optimize your technological infrastructure.

•  Service Desk.
•  Customer Experience.
•  Field Support.
•  Cybersecurity.
•  Platform Support.

Keep your customers happy while you run your business.

We manage incidents and keep a proactive maintenance approach to optimize your technological infrastructure.

•  Service Desk.
•  Customer Experience.
•  Field Support.
•  Cybersecurity.
•  Platform Support.

Service Desk

Incident resolution under SLA Compliances and ITIL/COBIT standards, handling 18,000 contacts and 7,000 tickets per month, with a resolution rate of 68%. Support to 1,500 servers, 24/7, handling up to 2,000 requests per second.

Field Support

We provide second-level incident resolution and hardware/software maintenance for 3,500 workstations, with an average resolution time of 90 minutes, across 6 countries.

Cybersecurity

We analyze vulnerabilities, perform pentesting, code analysis, manage incidents, and offer SOC services.

Platform Support

We provide management services on physical, virtual, and cloud servers, ensuring optimal availability.

Serverless Solutions

We analyze the best strategy and architecture for a successful migration or optimal cloud services management.

Statistics

Effective Ticket Resolution

96,8%

Lower recurrence and greater operational continuity.

Average Response Time

21 min

Fast support and enhanced user experience.

Average Resolution Time

4,1 h

Quick solutions that minimize disruptions.

SLA Compliance

92,3%

Contractual commitment to high standards.

Customer Satisfaction (CSAT)

4,78 / 5

Trust and loyalty built on results (1,002 surveys).

Positive Feedback Rate

92%

Direct validation from our users.

Monthly Ticket Volume Managed

+17.000 tickets

Proven scalability in complex environments.

We are certified by:

Learn more about our solutions

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